Privacy Policy

1. Introduction

DoctorIT (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or use our laptop, desktop, printer repair and IT support services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• Physical address (when required for on-site service)
• Device details (brand, model, serial number, issue description)

Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and time spent on our website

3. How We Use Your Information

We use the information we collect to:

• Provide repair, setup and IT support services
• Communicate with you regarding your service request
• Send service updates, quotations and invoices
• Improve our website and customer experience
• Respond to inquiries and provide customer support
• Comply with legal obligations

4. Sharing of Information

We do not sell, rent or trade your personal information to third parties.

We may share your information only in the following cases:

• When required by law or legal process
• To protect our rights, safety, or property

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic and understand how visitors use our site.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of the website.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. social media). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.