Terms of Service

1. Introduction

Welcome to DoctorIT. These Terms of Service (“Terms”) govern your use of our website and the repair, setup and IT support services we provide.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Services

DoctorIT provides laptop, desktop and printer repair services, data recovery, hardware upgrades, network setup, PC installation and related IT support for home users, small businesses and industries.

We reserve the right to refuse service at our discretion, including but not limited to cases involving illegal activities, damaged devices beyond repair, or incomplete information.

3. Quotations & Pricing

• All quotations provided are estimates based on the information available at the time.
• Final charges may vary if additional issues are discovered during diagnosis or repair.
• We will inform you of any significant changes in cost before proceeding with additional work.
• Prices are quoted in Sri Lankan Rupees (LKR) unless otherwise stated.

4. Payment Terms

• Payment is generally required upon completion of the service before the device is released.
• For larger projects or bulk work, advance payment or staged payments may be required.
• We accept cash, bank transfer, VISA, MAsterCard, American Express, QR payments and other payment methods as agreed.
• Devices may be retained until full payment is received.

5. Device Handling & Customer Responsibilities

• You are responsible for backing up all important data before submitting a device for repair.
• DoctorIT is not responsible for any data loss that occurs during diagnosis or repair, unless caused by our proven negligence.
• Please remove any SIM cards, memory cards, or personal accessories before handing over the device.
• You must provide accurate information about the device and the issue.

6. Repair Warranty

We provide a limited service warranty on most repairs (typically up to 90 days), covering the specific issue that was repaired.

The warranty does not cover:

• New issues unrelated to the original repair
• Physical damage, liquid damage, or misuse after the device is returned
• Software problems, viruses, or issues caused by third-party applications
• Normal wear and tear

Warranty claims must be made within the stated warranty period and the device must be returned to us for inspection.

7. Limitation of Liability

To the maximum extent permitted by law, DoctorIT shall not be liable for any indirect, incidental, special or consequential damages, including but not limited to loss of data, loss of profits, or business interruption arising from the use of our services.

Our total liability for any claim related to a service shall not exceed the amount paid by you for that specific service.

8. On-site Services

For on-site visits (home, office or industrial locations), additional travel charges may apply depending on the distance. You agree to provide a safe working environment and necessary access to the premises and equipment.

9. Intellectual Property

All content on this website (text, logos, images, design) is the property of DoctorIT and is protected by copyright and other intellectual property laws. You may not copy, reproduce or distribute any content without our prior written permission.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

11. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the new Terms.